Grievance Redressal

 

At Panomac, we prioritize our clients and are committed to addressing any issues swiftly, fairly, and transparently. If you have a concern or grievance regarding our services, please adhere to the following steps:

1. File Your Complaint Reach out to us via email at neeraj.manit@gmail.com. Please include your full name, contact information, and a comprehensive description of the issue.

2. Acknowledgment We take your concerns seriously. You will receive a formal confirmation acknowledging receipt of your complaint within 48 hours.

3. Resolution Timeline Our goal is to resolve all complaints within 7 business days. Should we need additional time to conduct a thorough investigation, we will proactively reach out and keep you informed of the progress.

4. Escalation If you are not satisfied with the initial response or resolution provided, you may escalate your complaint directly by calling +91-99169 21936.

5. Regulatory Recourse As a SEBI-registered entity (Registration No. INH000006022), we strictly adhere to regulatory guidelines. If your complaint remains unresolved to your satisfaction after exhausting our internal escalation process, you have the option to register your grievance with SEBI through the SCORES platform (SEBI Complaints Redress System) at https://scores.gov.in/.

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